Support
Get in tocuh
Questions about your order, your shop, or a listing you saw? Pick the right channel below and we will get back to you within one business day.
General questions
Anything about the site, your account, or the community.
Reply within 24 hours
Merchant support
Opening a shop, listings, payouts, order issues.
Reply within 24 hours
Brands and advertising
Partnerships, sponsorships, media kit requests.
Reply within 2 business days
WhatsApp channel
Follow announcements and new species profiles.
Send us a message
Tell us what happened and add your order or listing link if there is one. It helps us answer in the first reply.
Merchant support
Most answers are already in the help center.
Who we are
Reef Network is a brand of Deepline Digital LLC, registered in the United States. We work as a remote team, so we do not have a walk in office.
Support hours: Monday to Friday, 09:00 to 18:00 (ET)
Not a member yet?
Join free and talk reef with keepers around the world.